How do I shop online?
As you browse our website, you can add products that take your fancy to your shopping basket without any obligation to eventually buy by clicking on the basket logo. You can view your shopping basket at any point, keeping or removing items as you see fit and verifying your spending costs – nothing could be easier!

How do I use the search for a product?
Searching for a product has never been easier! The site is divided into various main categories, which contain clear sub-categories to help you discover the perfect products for you. The main menu is always visible on the left hand side of your screen to allow you to move easily from product to product
However, if you cannot find what you are looking for or are pressed for time use the quick search facility in the top right hand corner of your screen. Here you can type in any word and the computer will automatically search our site and display the available items that incorporate that word. For example if you are looking for a set of copper saucepans you could type in either copper or saucepan to find our range of copper saucepans.

How do I place my order?
Once you have decided on your final order, simply proceed to our secure online server to place your order by clicking on the checkout icon. Fill in the form with your personal details and credit card information and follow the prompts.

You will see the notification that you are entering a secure area of the site, reassuring you that all your details will be kept confidential and safe. The form itself is very easy to follow. You will be asked for your name, E-mail address, telephone number, shipping and billing address, and payment details. You can pay by Delta, MasterCard, Solo, Switch or Visa cards. There is also the possibility of opting out of receiving further information about other Jules Brinton web sites and offers.

If you are unsure about ordering online or wish to pay by cheque please don’t hesitate to contact us on 0845 3131490 where one of our team with run through the ordering process with you over the telephone.

How will I know you have received my order?
You will receive a confirmation E-mail as soon as we have processed your order and will receive another email confirming the length of time we anticipate it will take to despatch your order. You will also receive an e-mail confirming that your order has been despatched so that you can track your order if you wish. If at any stage you have any queries please do not hesitate to contact us on either 0845 3131490 or info@julesbrinton.com.

When will my products arrive?
In stock items should arrive with you between 2-4 days from the date we process your order, however out of stock items delivery may take 7 to 10 working days. We will contact you by email if there is a delay in obtaining any of your items.

How much is delivery?
Mainland UK delivery costs range from £3.85 - £5.85 depending on the weight of the item(s) and is FREE on all orders over £100.00!
Express 24 hour delivery (mainland UK only) incurs a surcharge of £3.00 and is only available Monday to Friday.

How long does delivery take?
Please allow 2-3 working days for UK delivery. Overseas deliveries may take up to 7 working days.

Do I need to sign for my parcel?
Yes, all our parcels need to be signed for so please ensure that they are sent to an address where this is feasible.

What happens if no one is home when my parcel is delivered?
Under normal circumstances our couriers will leave a ‘while you were out’ message and/or try to re-deliver the following day. If you have a request such as ‘please leave with neighbour No. 34’ we will note this and do our best to get it adhered to.

Can I get my parcel sent to a different address?
Yes, simply enter the delivery address in the shipping information section when ordering.

How can I return a product?
Simply call one of our team on 0845 3131490 within 7 days of delivery and we will explain our returns procedure with you. See our terms and conditions for more details.

I can’t find the product I’m looking for.
If you have searched our website using our search facility and still cannot find what you are looking for please don’t hesitate to contact us on 0845 3131490 and we will do our best to find the product for you.

How do I track my order?
If you wish to track your order simply contact us on 0845 3131490 or at info@julesbrinton.com we will happily provide you with the tracking details necessary for you to do so.

Can I cancel or change an order?
Yes, please contact our customer services team on 0845 3131490 before the items have been despatched and we can cancel or amend any order details for you.

Can I add to my order once I have submitted it?
Yes, simply place another order as normal and we shall add it to your existing order providing the existing order has not already been despatched.

How secure is thecookingshop.com?
We consider the security of the information that you provide to be extremely important and we have therefore taken every precaution to ensure that the privacy of your personal and payment details remains confidential. A small locked padlock at the bottom of your screen during the checkout process will guarantee that the page is secure.

What are cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. www.cooksandchefs.com uses cookies to monitor which products you have selected and logs your shopping history with us. In order to purchase from www.cooksandchefs.com all cookies on your computer must be enabled. Please accept our assurance that cookies do not contain any personal or private details, are free from viruses, cannot harm your computer and are only saved for the duration of your visit to www.cooksandchefs.com.

How do I contact Jules Brinton Ltd?
By telephone: Our office number is 0845 3131490. You shouldn’t have to wait for an answer to your call, although if we are unavailable please leave a message, and we will get back to you as soon as possible.
By E-mail: info@julesbrinton.com All emails should be replied to within 24 hours of receipt.
By post: Write to Jules Brinton Ltd, 4 Rockingham Hall, Birmingham Road, Hagley, Worcestershire, DY9 9LA

We would love to hear any suggestions or comments that you have regarding our websites. If you have any queries about the service you have experienced, please don’t hesitate to contact us. Our team is available on 0845 3131490 any time from Monday to Friday, 9.00am – 5.00pm or on info@julesbrinton.com.